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Notes on ICT support and web work
Field observations, practical guides, and commentary on workplace troubleshooting, site performance, web standards, and the technology trends shaping small and digital business.

Keep a Future Venture Separate From Today’s Work
An idea can belong on a personal website before it is ready to sell anything. Clear wording helps visitors understand…

A Website Should Make Its Next Step Obvious
A visitor should not have to search for the work, the background, or a way to get in touch. A…

Good ICT Support Starts With Clear Notes
When a technical issue gets handed off, a few useful details can save the next person from starting over. Here’s…